The tourism industry is constantly evolving and continued success depends on preparing for new consumer demands and changing marketplaces.
Explore this library of resources geared toward the tourism sector, with information on emerging topics and ideas to expand your businesses.
Travel Manitoba is pleased to welcome Laurie Barkman of Service Edge Training and Consulting as our guest columnist. Laurie has worked in the hospitality industry for over twenty five years, starting off as a food & beverage server at Boston Pizza and then worked her way up to Director of Sales & Marketing for a national hotel management company. Along the way, she has seen the impact that excellent customer service, both internal and external, can have on a business.
By Laurie Barkman
Your customers are the heart of your business and their feedback is a vital component to your success. Customer feedback provides you with the information you need to maintain and grow your customer base.
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|2012 Travel Manitoba Tourism Conference Presentations|
Two small letters had a big impact at this year's Manitoba Tourism Conference. With a focus on the Canadian Tourism Commission's Explorer Quotient, or EQ, delegates learned why this tool was created, how another province has put it to work and how they can make it work for them.
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